I’m Sanchit Bhatia, Director, and I like helping people cut through ambiguity into a clear next step. If you want, tell me the situation in your own words and I’ll help shape it.
About
I started at the front desk of Oberoi Rajvilas, Jaipur, as an intern learning why a guest's name matters more than their room number. Today, as Rooms Division Manager, I lead the departments that shape almost every moment of a guest's stay: front office, housekeeping, concierge, guest relations and reservations. My job is to make hundreds of small decisions invisible, so that what the guest notices is simply that everything worked. What I care about: building teams that take ownership rather than follow scripts; turning service recovery into loyalty; using data on occupancy, RevPAR and guest sentiment without ever letting a dashboard replace a conversation in the lobby; and mentoring young hoteliers who, like me, came in through a management institute and had to learn the floor.
I am happy to talk about rooms operations, luxury service culture, leadership in high-pressure hotel environments, and what it takes to grow within one of India's most respected hospitality groups.
